Support
Can't find what you need in the FAQ or the pricing page? We read every email.
Email[email protected]
Phone+48 22 602 23 20
Response timeUsually within 1 business day
PostSiarhei Zhak, Al. Jerozolimskie 123A/18 piętro, 02-017 Warszawa, Polska
A video failed to process
Credits for failed jobs are returned automatically. If your balance didn't update, email us with the video URL and roughly when it happened.
Billing & credits
Questions about a charge, a refund, or your credit balance — see the Pricing FAQ first, then reach out if it doesn't cover it.
Missing or wrong captions
Formatim restructures whatever caption track YouTube provides. If a video has no captions, there's nothing to process.
Account & privacy
Requests to export or delete your data are handled directly — see the Privacy Policy for what we store.