Refund & Cancellation Policy
What happens when a purchase or a job doesn't go as expected, and how cancelling the monthly plan works.
In plain language
- 30-day money-back guarantee: email us within 30 days and we'll refund your purchase. No questions asked.
- Credits you haven't spent come back in full; credits you already spent are deducted at what you paid for them.
- Failed processing jobs are refunded automatically as credits — you're never charged for our failures.
- Cancel the monthly plan any time; it ends after the month you've already paid for, and that month's credits stay until then.
- Refunds are issued by Paddle, our merchant of record, back to your original payment method.
Last updated September 3, 2026
Who you are buying from
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
30-day money-back guarantee
Changed your mind? Email [email protected] within 30 days of your purchase and we'll refund it. No questions asked, no reason required.
Include the receipt Paddle sent you at checkout so we can find the transaction. Refunds are issued by Paddle back to the original payment method; how long the money takes to appear depends on your bank or card provider, typically a few business days.
How the refund amount is worked out
Credits you haven't spent are refunded in full. Credits you already spent were delivered as processing you received, so those are deducted at the price you paid for them, which depends on your plan (Starter 5.0¢ per credit, Plus 3.8¢ per credit, Pro 3.3¢ per credit).
For example: on Starter you pay $9.99 for 200 credits and spend 40 of them before asking for a refund. Those 40 come to $2.00, so $7.99 comes back. Spend nothing, and you get the whole $9.99.
Your right of withdrawal
If you're a consumer in the EU or the UK, you have a 14-day right to withdraw from a purchase of digital content. Because Paddle is the merchant of record, that right sits with Paddle and is covered by their buyer terms: it ends once you agree at their checkout to have the credits made available immediately and they land in your account. Our 30-day guarantee above runs longer than the statutory 14 days, so it's normally the one that will help you.
Failed processing
If a video fails to process for a reason on our end, the credits it would have cost are returned to your balance automatically — no request necessary. The panel will show that the job failed and that you weren't charged.
Cancelling the monthly plan
Every plan renews automatically until you cancel. Cancel any time from your account page — it opens Paddle's customer portal, no email needed. The cancellation takes effect at the end of the month you've already paid for: you keep that month's credits until then, and nothing more is charged. To move to a different plan, cancel the one you're on and subscribe to the new one once it ends.
Each month's credits are valid until that month ends, and unused ones are not carried over or refunded. The 30-day guarantee above applies to your first month; for later months, cancelling is the remedy.
Chargebacks
If you have a billing issue, please contact us first — we'd rather resolve it directly than have you file a chargeback with your bank, which can result in your account being suspended while the dispute is investigated.